Head Receptionist (Reception Team Leader/Manager)

Head Receptionist (Reception Team Leader / Manager) Location: GP Surgery – Leamington Spa Hours: 37 hours per week, Monday to Friday Working Window: Between 7:45am and 6:00pm Salary: £30,000 – £31,000 per year Additional Pay: Performance Bonus About the Role We are a forward-thinking, patient-focused GP Surgery in Leamington Spa seeking a confident and compassionate Head Receptionist / Reception Team Leader to join our close-knit team. As the first point of contact for our patients, you’ll lead by example—offering a welcoming, calm, and organised presence. You’ll guide patients to the most appropriate clinicians, supervise a small team of five, and oversee the day-to-day operation of our busy front desk. This varied role includes managing calls, booking appointments, and handling a steady stream of administrative duties. With strong communication, computer literacy, and a professional phone manner, you’ll inspire your team to deliver an exceptional patient experience—even when the day feels hectic. Key Responsibilities Lead and mentor the reception team across a 5-day schedule Manage high volumes of calls and face-to-face patient interaction Oversee appointment bookings and data entry with precision Maintain smooth communication between reception and clinical teams Handle administrative duties, paperwork, and incoming documentation Coordinate rotas and provide basic HR support Uphold a calm, positive environment under pressureExperience & Skills Required Minimum 1 year of NHS experience (essential) Proven leadership or team management experience Strong organisational and multitasking skills Excellent phone and interpersonal etiquette Proficiency in clinical IT systems and Microsoft OfficeBenefits Additional Leave Extra days off to recharge Company Events A supportive, social atmosphere ️ Company Pension Secure retirement planning Cycle to Work Reduce your carbon footprint ️ Free Parking On-site parking available Wellbeing Program Mental and physical health support Sick Pay Paid time off when needed ️ Schedule Day shift, Monday–Friday If you're ready to take the lead in a warm and dedicated healthcare setting, apply now and make a real difference to our patient community

Location: Leamington Spa, GB

Posted Date: 9/12/2025