General Manager

PSD are proud to be working with one of the largest and most successful gaming and entertainment groups within the UK and Europe, who are currently embarking on an exciting period of growth and investment at a time of unprecedented opportunity within this sector. We are looking to attract exceptional leaders who can deliver outstanding customer experiences, inspire high performing teams and drive commercial success within a regulated, fast paced environment. Being a Casino General Manager is more than just running a Venue, they are community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drink you will promote an environment to excite and entertain! If successful, you will embark on an Industry leading 4–6-month intensive onboarding training program across multiple venues with access to learn from the very best Casino General Managers and Support team. You will be required to study for and pass the Personal Management Licence (PML) which is essential for this role. Candidates must be comfortable with the unique nature of the casino industry and operate confidently within a compliance and regulatory framework. Given the extended opening hours, flexibility for late nights and weekend work is essential. Essential Experience – Please do not apply unless you can demonstrate all the below Previous General Management experience ideally within a fast-paced retail, hospitality or leisure environment Demonstrable commercial acumen with experience driving business growth and revenue generation Experience of leading a large team within an extremely high customer focused service driven environment which includes VIPs and regular visitors Experience of managing change programmes whilst building a positive culture Fanatical about delivering unrivalled customer experience Excellent leader / communicator, able to collaborate with the wider business Leadership Characteristics - We are looking for that will make you successful You will have to be a great people leader, building an inclusive, trusting and high performing culture. You will coach, mentor and inspire your team to achieve their full potential and will work with them to understand each of their development needs. Customers are at the heart of everything they do, you will ensure your team are providing first class customer focused experiences which excite and entertain. You will need high emotional intelligence as you will be working in an incredibly diverse organisation from both a customer and team perspective making sure everyone feels able to be themselves. You will need to promote a culture of high engagement, instilling the confidence in your teams to deliver top customer service. General Managers must have a strong commercial acumen You will be a strong, communicative Leader who is able embrace change and improvement. You will be inquisitive and always look to innovate, if you think something can be better, or you spot something that needs changing, speak up. Your role will be bigger than your venue; your stakeholders and peers will be based all over the UK, across multiple functions and with multiple priorities; building great relationships with them, influencing and networking as much as you can, will be key to your success. What you will get in return Strong Base Salary plus impressive OTE with bonus and tips. Company car /Allowance Enhanced Pension schemes Life cover & Private Medical Insurance Employee Assistance Programme (EAP) It is a great time to join this business as it continues to expand, innovate, and create memorable experiences for everyone.

Location: West Midlands, UK, GB

Posted Date: 9/13/2025