Director of Guest Experience

Director of Guest Experience – Luxury Estate, Surrey Location: Surrey Salary: £70,000 Bonus An incredible opportunity has arisen for an exceptional hospitality professional to join one of Surrey’s most prestigious luxury estates as Director of Guest Experience. This award-winning 5* property is renowned for its world-class service, stunning grounds, and unrivalled guest offering, and is now seeking a visionary leader to elevate the guest journey even further. As Director of Guest Experience, you will be responsible for ensuring every guest enjoys a truly seamless, personalised, and memorable stay. You will oversee all aspects of the guest journey – from pre-arrival through to departure – setting and maintaining the highest standards of service excellence. Responsibilities: Leading and inspiring the Guest Experience team to deliver exceptional 5* service. Acting as a visible presence across the estate, anticipating and exceeding guest expectations. Developing innovative guest service initiatives that enhance the estate’s reputation for luxury. Collaborating with other senior leaders to ensure a cohesive, guest-centric operation. Handling VIP and high-profile guests with discretion, professionalism, and warmth. Monitoring guest feedback and continuously driving service improvements. Requirements: We are seeking a passionate hospitality leader with: Previous senior-level guest experience/rooms division or front-of-house management in a luxury 5* hotel, resort, or estate. A proven ability to create and deliver bespoke, world-class guest experiences. Exceptional communication and leadership skills, with a natural flair for people engagement. Strong operational knowledge and commercial awareness. A hands-on, approachable style combined with strategic vision.

Location: Surrey, UK, GB

Posted Date: 9/14/2025