Front Office Manager

Key Responsibilities 🔹 Guest Engagement & Luxury Hosting Be present in the lobby daily, welcoming guests, engaging in meaningful conversations, and setting the tone for exceptional service. 🔹 Operational Excellence Ensure all front office systems (Opera PMS and related interfaces) are effectively maintained, with accurate guest data and smooth processes. 🔹 Revenue & Loyalty Drive upselling opportunities, oversee loyalty programme standards, and ensure accurate reporting of enrolment and benefits. 🔹 Team Leadership & Training Lead, motivate, and develop a high-performing front office team. Oversee daily training, maintain training calendars, and conduct return-to-work interviews when needed. 🔹 Collaboration & Communication Ensure seamless communication between front office and other hotel departments, supporting overall operational success. 🔹 Financial Accuracy Oversee daily banking, parking reconciliations, PM accounts, and bill backs, ensuring compliance with cashless processes and minimising revenue loss. 🔹 Guest Experience Support Work alongside the Guest Experience Manager to continuously enhance the overall guest journey. 🔹 Crisis & Compliance Be fully familiar with hotel policies, SOPs, fire, security, and emergency procedures, while ensuring compliance across the department. 🔹 Leadership Presence Act as the operational lead for multiple departments in the absence of senior management. Requirements - Matric certificate (Grade 12); hospitality qualification or diploma advantageous - Minimum 5 years progressive experience in front office roles, with at least 2 years in Front Office Management - Opera PMS experience essential - Strong knowledge of hotel operations, loyalty programmes, and revenue management principles - Proven track record in guest relations, conflict resolution, and team leadership - Excellent interpersonal, communication, and decision-making skills - Professional, confident, and guest-centric approach to luxury hospitality - Must hold a valid South African ID Key Competencies 🔹 Guest-Centric Leadership Passionate about creating warm, memorable guest experiences. 🔹 Operational Precision Detail-driven with strong organisational and workflow management skills. 🔹 Sales & Upselling Ability Confident in driving revenue across rooms, outlets, and hotel services. 🔹 People Development Skilled in coaching, motivating, and inspiring future leaders. 🔹 Adaptability & Judgment Effective decision-making in a fast-paced, dynamic environment. Package on Offer - Basic salary (TBA) - 50/50 contribution to Pension - Company contribution to medical aid Important Application Notes - Must hold a valid South African ID - Only candidates with proven Front Office management and Opera experience will be shortlisted - Ensure your CV is 100% updated - All applicants will attend a virtual introduction interview Recruitment aligns with the companys Employment Equity Plan. Lead with excellence, engage with purpose, and help shape extraordinary guest experiences at Cape Towns most loved hotel.

Location: Bantry Bay, ZA

Posted Date: 9/16/2025