User Experience Researcher (Bangkok-based, Relocation provided)

Overview User Experience Researcher (Bangkok-based, Relocation provided) Join to apply for the User Experience Researcher (Bangkok-based, Relocation provided) role at Agoda. About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100 employees representing 95 nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel. Travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. The online travel industry is dynamic and competitive; our aim is to deliver compelling designs that create a world-class customer experience. You will have a key role in defining the future of our products that reach millions of customers in a startup-like environment. This is an amazing opportunity to live and work in Bangkok with relocation support. This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok. Responsibilities UX Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. Demonstrates critical thinking beyond explicit business requests; functions independently in all operational research tasks. Qualifications Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field 7 years of relevant experience in consumer-facing business domains You are very comfortable with planning, scoping, conducting, analyzing and communicating research Experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.) Experience with Quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.) Experience in evaluating, negotiating, and working with external research vendors Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data You are able to demonstrate critical thinking beyond business requests You are a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English) You enjoy collaborative work in a dynamic, data-driven and creative environment Location & Relocation Bangkok, Thailand. This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok. Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. J-18808-Ljbffr

Location: Roma, Lazio, IT

Posted Date: 9/17/2025