Helpdesk Team Leader

Helpdesk Team Leader About the Role We are seeking an experienced Helpdesk Team Leader to join a global technology company operating at the forefront of data centre solutions and digital technology. This role is ideal for someone with strong leadership skills who thrives in a technical support environment, managing both people and processes to ensure smooth and efficient operations. As the Helpdesk Team Leader, you will oversee a team of engineers, ensuring high-quality support across the data centre environment, while maintaining a proactive and collaborative approach to problem-solving. This role requires 5 days a week on-site. Key Responsibilities * Lead, mentor, and manage a small team of Helpdesk Engineers. * Ensure effective monitoring and resolution of issues using tools such as Jira, Zabbix, or similar. * Promote a proactive helpdesk culture – engaging directly with internal teams to identify and resolve issues. * Balance technical problem-solving with people leadership, fostering collaboration and continuous improvement. Skills & Experience Required * Strong background in Linux systems (essential). * Basic Linux scripting knowledge. * Experience with monitoring tools (Jira, Zabbix, Limbox, or equivalents). * Demonstrated experience in helpdesk support (2nd and 3rd line). * Previous leadership or mentoring experience in an IT support setting. * Excellent communication and interpersonal skills – approachable, proactive, and team-focused. Why Work With Us? * Competitive bonus scheme and pension with strong employer contributions * 22 days annual leave (increasing with service) plus holiday buy/sell options * Flexible benefits platform with discounts on gyms, restaurants, cinemas, and more * Private medical and dental options, cycle-to-work scheme, and wellbeing support * Relocation support and visa sponsorship where required * Regular social events, reward initiatives, and a relaxed dress code * Onsite gym facilities

Location: Haywards Heath, West Sussex, GB

Posted Date: 9/17/2025