Lettings Manager - Team Coordinator

Were Dwelly , cutting-edge digital lettings platform. We combine the worlds of traditional letting management with the pace and innovation of a tech start-up. Were looking for an experienced and proactive Team Coordinator to support our Tenant Find operation as part of a busy lettings business, based within one of agencies in our group ( Parks Lettings, Brighton ). Youll lead a team of 57 Lettings Negotiators across several agencies, driving day-to-day operations, continuous improvement, and high service standards. This is a hands-on role suited to someone who thrives in a fast-paced, change-driven environment. Youll play a key part in developing team members, improving operational efficiency, and working closely with stakeholders. You should have 3 5 years of management experience in tenant find, including direct experience as a Lettings Negotiator. Youll work closely with tech teams, contribute to product improvements, and thrive in a collaborative, tech-savvy environment Your Day-to-Day ~40% Operational Support Handle complex or unclear cases Resolve bottlenecks and support workload peaks Provide second-eye reviews and direct assistance to team members ~40% Team Management & Development Manage 23 Lettings Negotiators (scaling up to 5-7 within next 3-6 months) Deliver training and product/regulatory updates Run performance reviews, provide coaching, and support career development ~20% Process & Continuous Improvement Contribute to Central Operations process improvements Update or create training materials Suggest and implement standardisation and efficiency improvements Analyse team metrics and KPIs What Were Looking For 3-5 years of team management experience in real estate, ideally in the UK market and with a focus on tenant find Hands-on experience as a Lettings Negotiator or similar role Strong understanding of UK residential lettings regulations Proven ability to build and manage small teams , ideally in a remote or distributed setup Adaptable and quick to learn in a tech-driven, fast-changing environment - we are tech start at our core Strong process-thinking mindset; able to identify, document, and implement operational improvements Clear and confident communicator, both written and verbal, with stakeholders at all levels

Location: Brighton, South East, GB

Posted Date: 9/17/2025