Spa Operations Manager

Job Description Job Description Position Summary : We are seeking a driven and experienced Spa Operations Manager to lead the successful launch and daily operations of our spa location. This is a pivotal role for a strategic and hands-on leader who is passionate about wellness, team-building, and creating systems that support sustainable growth.This individual will be responsible for driving sales, managing daily spa operations, and representing our brand at community events. Sales & Revenue Growth (Primary Focus): Drive monthly, quarterly, and annual revenue goals through services, retail, and memberships Lead, coach, and develop staff in consultative selling, upselling, rebooking, and client retention Create and implement sales campaigns and exclusive spa promotions Analyze sales trends to identify growth opportunities Manage and grow client memberships and loyalty programs Ensure a luxury client journey from consultation to service delivery Spa Operations: Oversee all daily operations, including scheduling, team flow, and facility upkeep manage, and inspire massage therapists, estheticians, Lash technicians and front desk staff Maintain compliance with safety, health, and cleanliness standards Use spa management platforms (POS, booking, inventory) to support operational efficiency Oversee inventory levels and retail product sales Community & Event Engagement: Represent the spa at offsite wellness events , pop-ups, and sponsored activations Help coordinate and execute community outreach and educational events Develop partnerships that align with our brand’s mission to normalize self-care Collaborate with marketing to promote spa events and classes Qualifications Minimum 2 years of management experience in spa, wellness, or hospitality environments Proven ability to lead sales-focused teams and exceed revenue goals Strong background in client acquisition, retention, and event coordination Passion for wellness, community building, and empowering self-care Proficient in Microsoft Office, Google Workspace, Excel, Zoom, and spa software platforms Excellent communication, leadership, and organizational skills Comfortable with a flexible schedule , including evenings, and weekends Reliable transportation required for local offsite events Compensation & Benefits Competitive base salary Performance-based bonuses commission Opportunity to be part of mission-driven community wellness initiatives Insurance & IRA benefits after 120days

Location: Chicago, Illinois, US

Posted Date: 9/17/2025