Field Service Engineer

pstrongLocation:/strong United Kingdombr /strongHours:/strong 40 hours per week, working any 5 out of 7 days on a rota (including alternate weekends)br /strongSalary:/strong Competitive Benefitsbr /strongCompany:/strong Complete Technical Solutionsbr /strongReports to:/strong Field Service Manager/phr /pstrongAbout Us/strong/ppComplete Technical Solutions are market leaders in managed IT services for the retail and hospitality sectors. We pride ourselves on delivering exceptional customer satisfaction through expert installation, maintenance, and repair of IT products. Trusted by some of the UK's largest retailers, we're expanding our team of dedicated professionals./phr /pstrongThe Role/strong/ppAs a Field Service Engineer, you'll be the face of our company, visiting customer sites across the UK to replace and swap out retail IT devices. You'll be responsible for delivering high-quality service, maintaining van stock, and ensuring all procedures and documentation are followed precisely./ppThis is a mobile role requiring significant driving, so a strongclean driving licence is essential/strong./phr /pstrongKey Responsibilities/strong/pul liPerform on-site swap outs of IT equipment in line with customer contracts./li liMaintain a professional and courteous approach at all times./li liCollect parts from courier depots as needed./li liManage and audit van stock regularly./li liFollow strict procedures for parts handling and returns./li liSupport project installations and business needs./li liUse company call management systems effectively./li liComplete all paperwork to customer specifications./li liAdhere to health and safety protocols on-site./li liAttend training and meetings at Head Office when required./li/ulhr /pstrongWhat We're Looking For/strong/ppstrongEssential:/strong/pul liExcellent written and spoken English/li liStrong communication and organisational skills/li liAbility to manage challenging situations professionally/li liAnalytical mindset/li liField service and customer service experience/li liWorking knowledge of Windows and IT systems/li liCalm under pressure, team-oriented, and customer-focused/li liSmart appearance and professional attitude/li/ulpstrongDesirable:/strong/pul liTechnical engineering or IT product repair experience/li/ul

Location: Newmarket, Suffolk, GB

Posted Date: 9/18/2025