Operations & Program Service Coordinator - French speaking

Overview Grand Circle Corporation is in business to change the lives of our travelers, employees, and communities in which we work and travel. Grand Circle is the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and has served 1 million travelers since 1958. Grand Circle is seeking candidates for the following position: OPERATIONS AND PROGRAM SERVICES COORDINATOR based in Rome Office for our French programs. The successful candidate will be responsible for handling relations with suppliers, resolving quality issues, and planning activities for tour groups in France in pursuit of our company’s excellence goals. Responsibilities Book all services with local suppliers prior to the start of the season (hotels, bus companies, restaurants, local guides, etc.) Handle administrative tasks such as: preparing all group documents, reviewing all Group and Trip Leader travel expenses, collecting, and filing all end-of-trip documents Support the Manager in handling medical/other emergencies for passengers on site in coordination with the Tour Guide and Home Office in the USA Quality correspondence and inquiry response with Home Office in the USA Provide sales updates to suppliers on a monthly/weekly basis Book and confirm all arrival and departure transfers (to/from airport) Book and confirm special arrangements for individual passengers Manage cancellations of services according to timelines Assist with posting Job Advertisements Assist the Manager of the Program Directors with performance management actions and yearly tours schedule assignment Send surveys from travelers to the Trip Leaders Organize logistics with Hiring/Training/Kick-off/Events Communicate with Trip Leaders through newsletters Use internal systems GERT, TABLEAU, LOTUS NOTES After-hours and weekend support phone for emergencies on rotation during the season Requirements French native or mother tongue is compulsory 2 years’ experience in Travel & Tourism Business (Incoming Tour Operator Preferred) Fluent English written and spoken (Company official language: English) Good knowledge of Microsoft Office package (especially Excel) Experience in working with computer databases Strong people skills & customer care oriented Self-starter who can respect deadlines and prioritize Demonstrated success in making tough decisions and taking risks Passion for travel What we offer We value diversity and encourage employees to be themselves Women oriented company Competitive salary package Reimbursement of public transport with yearly max cap Vacation days per year 3 personal days from the company Incentive bonus based on targeted results Personal and professional growth – available on request Milestone bonus travel certificate for every 5th employment anniversary with GCC Travel deals – worldwide GCC tour packages available at discounted price Referral bonus Full training program onsite Working as part of an international team (exposure to colleagues in worldwide offices) Great opportunity to learn about all aspects of travel business and streamline your career Please forward your C.V. in English to: Sara Trombetti (strombetti@oattravel.com) By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. If you have any queries or complaints, please contact us via e-mail address: gdprinfo@oattravel.com. Seniority level Associate Employment type Full-time Job function Administrative, Quality Assurance, and Customer Service J-18808-Ljbffr

Location: Roma, Lazio, IT

Posted Date: 10/2/2025