Assistant Front Office Manager

Responsibilities Support the Front Office Manager in overseeing reception operations; Ensure that reception team members adhere to Forbes standards; In the absence of the Front Office Manager, lead daily briefings/handovers and regularly review the booking schedule; Assist the Front Office Manager in training and supervising the team; Ensure guest requests are effectively communicated to all relevant departments; Handle guest complaints and requests in coordination with all departments; Identify and anticipate guest needs whenever possible; Welcome and escort guests to their rooms; Provide prompt, efficient, and courteous assistance to guests; Accurately manage cash handling; Oversee guest correspondence, both incoming and outgoing. Requirements 3 years of experience in the same role or as a Front Office Supervisor in luxury hotels; Full professional proficiency in English and one additional European language; Knowledge of front office operations, including reception, cashiering, and concierge services; Familiarity with hotel management software; Education in hospitality or a related field; Strong problem-solving and multitasking skills; Ability to work well in a team; Experience: Front Office Agent in luxury hotels: 2 years (Required) Language Work Location: On-site J-18808-Ljbffr

Location: Firenze, Toscana, IT

Posted Date: 10/4/2025