IT Technician

Overview Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism. Responsibilities Deskside support of incidents and service requests: troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and provide repair action for incidents. Coordinate with different support levels to get the incident fixed. Install, configure and support new hardware and software for service requests. Document resolution to desktop issues, propose solutions to root cause problems. Maintain hardware and software inventories. Assist with project-based work as needed and as directed by leadership. Respond to incidents by phone or email to the customer in a timely manner. Update customers online ITSM (ServiceNow) ticketing system, inventory/asset management systems as required, and complete appropriate documentation for customer acceptance. Support contract SLAs and manage workload to meet those SLAs. Provide support for L2 & L3 issues. Learn and become knowledgeable of customer products. Location Milan (fully onsite) Employment 1-year fixed-term (possibility of transformation into permanent) Requirements 2 years of experience as a Deskside Support Technician Good knowledge of Windows 10, MS Office suite & 0365 Familiar with ticketing system Experience in OS, Apps and H/W installation and troubleshooting depending on project products Experience with imaging tools like SCCM, MDT, or other deployment solutions Knowledge of Mac OS/Apple iOS will be a plus Good English and Italian language Buddy program Internal career development program Onboarding program Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher Be part of Us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. J-18808-Ljbffr

Location: Milano, Lombardia, IT

Posted Date: 10/13/2025