Operations Lead, ISS Team

As a Team Lead, you will be responsible for shift execution and team supervision and engagement in your area of the Fulfillment Center. Along with your manager and line operators, you'll work closely to ensure that the assigned department is performing in line with the plan and that customer expectations are met, if not exceeded. A core part of your responsibilities will be to ensure that the team performs efficiently to fulfill customer orders while adhering to safety and quality guidelines. This includes taking care of your team and creating an engaging working atmosphere, and addressing barriers faced by line operators throughout the shift and adjusting shift plans to account for any last-minute changes. Key Job Responsibilities Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts Support and train employees to deliver great service and supervise them in their daily tasks Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement Work with other departments to find solutions to address common issues or support needs in areas of key performance Use data analysis to identify ways to optimize safety, quality, and productivity Basic Qualifications Advanced proficiency in Turkish in both written and verbal communication Relevant experience working with data analytics and using these metrics to identify problems Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment Proactive problem-solving and hands-on approach Analytical skills (able to identify problem root cause, predict issues by looking at data and Key Performance Indicators) Preferred Qualifications Experience of stakeholder management including building and maintaining professional relationships Experience in an operational environment, such as logistics, retail, hospitality, or customer service Minimum intermediate proficiency in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. J-18808-Ljbffr

Location: Trento, Trentino-Alto Adige, IT

Posted Date: 10/13/2025