Director, Cabin Comfort

Overview The Director, Cabin Comfort reports to the Vice President, Guest Experience and works closely with Inflight, Catering, Fleet, and IT & Digital teams to ensure every inflight product and service decision is designed with the guest at heart. The Director, Cabin Comfort shapes how our guests feel, connect, and remember their time with us, turning each journey into an experience that reflects WestJet’s values and hospitality. At WestJet, we believe the onboard experience is more than transportation—it’s a defining part of our promise to care for every guest. The role involves leading strategy and execution to create a consistent inflight experience across all aircraft. Responsibilities Accountable for the strategy, design, and continuous improvement of all cabin elements that drive guest comfort, ensuring a consistent inflight experience across all aircraft. Own the strategic development of WestJet’s Buy on Board (BOB) menu, including product mix, cabin segmentation, and pricing aligned with brand and revenue goals. Leverage guest insights and industry trends to design a BOB offering that enhances the onboard experience and complements the overall cabin comfort strategy. Partner with Inflight Catering Execution and Inflight Operations to ensure seamless delivery and alignment with crew and onboard service standards. Drive the end-to-end guest comfort strategy across cabin classes, with cross-functional alignment with the Inflight Aircraft Appearance team for operational delivery. Collaborate with Fleet, Tech Ops, and Commercial teams on aircraft retrofits and new deliveries to embed the guest comfort strategy from concept through entry into service. Accountable for cabin design and interior appearance in partnership with fleet & tech ops. Lead the IFEC strategy to ensure offerings align with evolving guest expectations and enhance the cabin experience. Lead tactical performance marketing efforts to drive short- and medium-term revenue performance. Define and monitor performance metrics (e.g., NPS, inventory turns, availability rates, cost-efficiency) and ensure continuous improvement. Build collaborative relationships across multiple departments. Develop and sustain a high-performing team with clear roles, accountabilities, and growth opportunities. Foster a culture of safety, trust, continuous improvement, and operational excellence. Coach, mentor, and develop people leaders to deliver results and support their teams. Experience and qualifications Bachelor’s degree in Business, Hospitality or related discipline required. Minimum 10 years of progressive leadership and product management experience. Strong strategic and operational thinking; ability to balance long-term planning with near-term execution. Demonstrated leadership experience in managing change, process improvement, and cross-functional influence. Skilled in building consensus across functions and communicating complex strategies clearly and effectively. Strong background in data-driven marketing, segmentation, and customer journey mapping. Familiarity with aviation regulatory environment is an asset. Experience with Lean principles and process improvement tools is an asset. Proven leadership skills, with a focus on talent development, team building, and collaboration. Experience in managing multiple priorities in a fast-paced, evolving environment. Exceptional analytical, organizational, and decision-making abilities. High level of personal and professional integrity, with a commitment to delivering quality results. Compensation A competitive compensation package will be negotiated based on experience and qualifications with a base salary in excess of $150,000. This position is eligible for a performance bonus as per WestJet’s compensation policy and the Total Rewards program that includes: WestJet Saving Plan (WSP), extended health, emergency travel medical, dental, vision, short-term disability (STD), long-term disability (LTD), life insurance, accidental death & dismemberment (AD&D) & travel benefits. The position is based at WestJet headquarters in Calgary or Toronto and is eligible for relocation assistance. Additional information WestJet Talent Acquisition Ms. Laurie Cato WestJet Head Office 22 Aerial Place NE, Calgary, Alberta T2E 3J1 Email: talent@westjet.com Phone: 587.227.5982 Think we are a fit? Apply now! About WestJet Group Of Companies WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. WestJet Group includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo. Our Safety Promise: At WestJet, the safety and security of our people and our guests is a core value. All roles identified as safety sensitive require passing a Pre-Employment Alcohol and Drug Test as per WestJet’s Alcohol and Drug Policy. Our Commitment to Diversity and Inclusion: We embrace what makes us each unique and what makes us uniquely WestJet. We are committed to inclusivity, equity, and accessibility. If you require accommodations during the selection process, please let our Talent Acquisition team know at talent@westjet.com. We encourage all qualified candidates to apply, even if you do not meet every single qualification. We thank all applicants for their interest; however, only those selected will be contacted. For more information, visit WestJet.com. J-18808-Ljbffr

Location: Calgary, Alberta, CA

Posted Date: 10/14/2025