Customer Quality Engineer

Job Description Job Description Job Title: Customer Quality Supervisor Location: Fort Mill, SC Hire Type: Direct Hire Pay Range: $80,000 – $105,000/year (relocation assistance available) Schedule: Monday – Friday; 8:00 AM – 5:00 PM with necessary overtime Travel: Up to 30%, based on customer demand Ideal Start Date: September 29, 2025 Work Model: Onsite Nature & Scope: Positional Overview We are seeking a polished and experienced Customer Quality Engineer to lead customer-facing quality assurance efforts and serve as the face of the organization in all key client interactions. This is a high-impact, strategic role that directly influences customer satisfaction, retention, and company growth. This position requires a strong business presence, outstanding communication skills, and a hands-on approach to quality management and issue resolution in a highly automated, fast-paced manufacturing environment—preferably in semiconductor or advanced electronics industries. Role & Responsibility: Tasks That Will Lead To Your Success Act as the primary site contact for all customer quality concerns, RMAs, and root cause investigations Lead cross-functional teams to resolve customer-reported issues and implement sustainable corrective actions Oversee warranty claims analysis, audit responses, and customer quality performance metrics Manage outgoing quality inspections, finished goods audits, and reports related to KPIs, VOC, and defect trends Supervise a growing team (currently 4 direct reports, potential to scale to 10–12 based on company growth) Champion customer satisfaction by reducing complaint resolution time and driving continuous improvement initiatives Present clear, data-driven reports to customers and internal stakeholders on quality issues and resolutions Support the QMS implementation (ISO 9001 or equivalent) and ensure compliance with internal and customer requirements Utilize tools such as DFMEA, PFMEA, A3, Apollo RCA, SPC, and Pareto analysis to strengthen quality systems Collaborate closely with engineering, operations, and IT to enhance quality dashboards and VOC tracking tools Skills & Experience Qualifications That Will Help You Thrive Certified Quality Engineer (CQE) – required Green Belt Certification or higher – required Certified Lead Auditor (active or previously held) – required 2 years’ experience in Customer Quality, Quality Assurance, CX, or Customer Experience roles 1 year of leadership/supervisory experience Must come from a heavy automation, fast-paced manufacturing environment Acceptable industries: Semiconductor, Advanced Electronics Not accepted: Medical, Hospitality, Bottling, Food & Beverage, or FDA-regulated sectors Strong customer-facing and public relations experience, with proven success in managing quality concerns and audits Experience using quality tools such as 8D, 5-Why, Fishbone, Minitab, SPC Proficient in Excel and PowerPoint Bachelor’s degree in Engineering, Quality, or a related field—or equivalent work experience

Location: Fort Mill, South Carolina, US

Posted Date: 10/19/2025