Assistant Front Office Manager

Description Additional Information: This hotel is owned and operated by an independent franchisee BZOFP. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc. We are currently seeking a motivated and service-driven Assistant Front Office Manager to join our team at Four Points by Sheraton Bolzano part of the Marriott International portfolio. Key Responsibilities Support the Front Office Manager in overseeing daily operations of the Front Office team including Reception Night Audit and Guest Services Ensure a smooth and professional check-in / check-out experience for all guests Lead train and support front office associates ensuring Marriott brand standards are upheld Handle guest complaints and resolve issues promptly with a guest-focused approach Assist in scheduling reporting and performance evaluations Collaborate with other departments to ensure a seamless guest experience Serve as a role model for exceptional service and team leadership Manage time effectively and prioritize tasks to maintain efficient front desk operations What We Offer A dynamic and international working environment Professional development and growth opportunities within Marriott Access to Marriotts global associate benefits and discounts Company bonus scheme based on performance Ongoing training and internal development programs If you are passionate about hospitality and ready to take the next step in your career we look forward to hearing from you! Qualifications Previous experience in a front office supervisory or assistant management role ideally in a 4- or 5-star hotel environment Strong communication leadership and time management skills Excellent guest service mindset and problem-solving abilities Fluency in Italian and English is required; German is a strong plus Knowledge of Opera PMS and MGS Flexibility to work shifts weekends and holidays as needed This company is an equal opportunity employer. J-18808-Ljbffr

Location: Bolzano, Trentino-Alto Adige, IT

Posted Date: 10/21/2025