General Manager.

General Manager. Luxury Inner city sanctuary, modern in design - Hotel Cape Town Western Cape. We are seeking an inspiring and dynamic Hotel General Manager to join our Executive Leadership Team. This role provides strategic and operational leadership across all departments, ensuring that every aspect of the guest experience aligns with our journey toward luxury. You will serve as both a hands-on operator and a strategic partner, helping to shape the hotels culture, service delivery, and long-term success. Qualifications and Criteria Minimum 7 years senior hotel leadership experience, including 3yrs Assistant General Manager, Deputy General Manager, Operational Manager, or Hotel Manager in a luxury environment, in South Africa or abroad. Proven ability to oversee Rooms, Food & Beverage, Housekeeping, Spa, Guest Experience, Security, and Engineering. Strong financial acumen with experience in P&L management, forecasting, and profitability delivery. Recognied as a strategic, entrepreneurial thinker, adaptable to evolving markets and guest expectations. Experienced in leading large, diverse teams with authenticity, confidence, and emotional intelligence. In-depth understanding of the Cape Town and broader hospitality markets, with strong commercial insight and networks. Exceptional relationship-building, communication, and negotiation skills, with credibility among owners, investors, and high-profile guests. Must hold a valid South African ID (no work permits). Key Competencies Commercial Leadership: Driving financial performance and strategic positioning. Operational Excellence: Integrating performance across all hotel functions. People Leadership: Inspiring, developing, and empowering high-performing teams. Strategic Thinking: Anticipating trends and positioning the hotel for long-term success. Stakeholder Engagement: Building trusted partnerships with owners, investors, and community leaders. Duties and Responsibilities As our General Manager, you will Oversee and integrate performance across all operational departments, ensuring seamless and profitable operations. develop and execute strategic and commercial plans. Drive financial performance through strong P&L management, budgeting, forecasting, and cost optimization. Lead, mentor, and inspire employees to foster a culture of accountability, innovation, and service excellence. Champion guest experience initiatives, ensuring every touchpoint reflects luxury standards and creates memorable moments. Work closely with Sales and Marketing to drive market share growth and align commercial and operational goals. Partner with Human Resources to attract, retain, and develop top talent, nurturing future leaders. Ensure full compliance with all legal, safety, and industry regulations. Stay ahead of market shifts and competitor trends, proactively adjusting strategy to sustain a leading edge. Act as a key decision-maker in all areas of operations, guest experience, and business development. Salary R 40 000 Negotiable. Please Note - While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

Location: Cape Town, Western Cape, ZA

Posted Date: 10/21/2025