Operations Manager

About the Company: We are a specialist fit-out and joinery contractor delivering high-quality commercial, retail, hospitality, and bespoke residential projects across the UK. With a reputation for craftsmanship, attention to detail, and on-time delivery, we are seeking an experienced Operations Manager to oversee day-to-day operations and support our continued growth. Job Purpose: The Operations Manager will lead and coordinate all operational aspects of the business, ensuring that joinery production and site-based fit-out projects are delivered safely, on time, within budget, and to the highest standards. You will play a key role in managing teams, improving processes, and driving efficiency across production, logistics, project delivery, and health & safety. Key Responsibilities: Operational Management * Oversee end-to-end delivery of fit-out and joinery projects, from initial planning to completion. * Manage production schedules, workshop operations, and site installation teams. * Ensure all operations are compliant with HSE regulations and internal safety policies. * Maintain oversight of quality control processes both in the workshop and on-site. * Work closely with project managers to monitor project progress, risks, and issues. Resource Planning & Team Management * Manage and coordinate internal teams including joiners, site supervisors, and subcontractors. * Schedule labour and materials in line with project timelines and budgets. * Conduct performance reviews and support staff training and development. Process Improvement * Identify inefficiencies in operational workflows and implement improvements. * Introduce systems or tools to streamline project delivery and reporting. * Develop and monitor KPIs across departments to ensure performance targets are met. Client & Stakeholder Liaison * Support the commercial and estimating teams during project tendering and planning. * Attend client meetings, ensuring clear communication and expectations are maintained. * Handle operational issues that arise and provide proactive, solutions-focused leadership. Budget & Cost Control * Assist in budget planning and cost tracking for projects and operations. * Review supplier and subcontractor performance and cost-effectiveness. Key Skills & Experience: * Proven experience in an operational management role within fit-out, construction, or bespoke joinery. * Strong understanding of joinery manufacturing processes and site-based fit-out operations. * Excellent leadership and team management skills. * Strong planning and organisational ability, with attention to detail. * Commercial awareness and experience managing budgets. * Excellent communication and interpersonal skills. Qualifications: Degree or equivalent in Construction Management, Project Management, or related field (preferred). SMSTS or SSSTS qualification (essential). CSCS black card (essential). First Aid at Work (desirable). Lean/Six Sigma or similar process improvement training (advantageous). What We Offer: Competitive salary and benefits package Company vehicle or car allowance 28 days annual leave (including bank holidays) Opportunities for career progression Dynamic and supportive working environment

Location: Sunderland, Tyne & Wear, GB

Posted Date: 10/21/2025