Client Support Specialist

Job Description Job Description JOB SUMMARY: Maintain a solid book of business for existing clients and grow a new business base by providing education and by building strong relationships and rapport with clients and potential clients. Must have, or be willing to obtain, Property and Casualty Insurance License. While a license is preferred, we are hiring for attitude and work ethic and will train the right candidate. PRIMARY RESPONSIBILITIES AND DUTIES Develop and present risk management assessments to advise clients on ways to minimize and avoid claims Prepare proposals and complete applications Submit applications to carriers, obtain client signatures, and follow up to ensure timely receipt of quotes and policies. Provide certificates, endorsements, and other related items. Grow the commercial book of business by selling new policies, performing annual client reviews, selling additional lines of coverage based on policy reviews, and re-marketing renewals as needed Maintain and update files in the agency management system. Process incoming email and mail requests, responding promptly and appropriately. Process and follow up on cancellation requests to carriers to ensure accurate and timely resolution. Assist the front desk with phone calls and walk-in clients Must be willing to attend business networking meetings on occasion Commercial invoicing and tracking KNOWLEDGE, SKILLS, AND ABILITIES: Must be able to manage, prioritize, and organize a variety of functions relating to the position Must be able to perform miscellaneous job-related duties as assigned Must have strong interpersonal, customer service, and language skills Must be detail-oriented and organized Must have the ability to read, interpret, and retain job-related information Must be able to promote the company image through professional service actions, by maintaining a helpful attitude and by having a pleasant demeanor Must be dependable, flexible, and have a strong work ethic Must have a positive attitude and a servant's heart Must be able to ​communicate effectively on the phone Must be able to work in a fast-paced, dynamic environment Must have ​experience with a variety of computer applications and have good computer skills Must have excellent oral and written communication skills​ Must be willing to work as part of a team​ ​and view your tasks as helpful to the team as a whole​ ​Must be committed to providing excellent customer service Must be committed to taking care of client needs in a timely, efficient, and friendly manner Must be self-motivated​ This job is full time, on site in Johnson City, Monday through Friday, 8:30AM to 5:00PM. We offer paid time off and paid holidays that fall on regular workdays. We also offer employer-paid short-term disability, long-term disability, and life insurance. Veritas is a small but fast-growing agency. Our core values are honesty, integrity and accountability. We strive to be the premier provider of insurance and risk management services in Northeast Tennessee and Southwest Virginia Company Description Veritas is a small but fast growing agency and we strive to be the premier provider of insurance services in the region. Our agency values are centered around honesty, integrity, relationships, accountability and hard work. If you are looking to work for a local and established business that cares about our employees, our clients, and our community, consider us! A valid Tennessee Property and Casualty insurance license is preferred, but for the right candidate we will consider an unlicensed applicant. We hire the best so we can be the best! Company Description Veritas is a small but fast growing agency and we strive to be the premier provider of insurance services in the region. Our agency values are centered around honesty, integrity, relationships, accountability and hard work. If you are looking to work for a local and established business that cares about our employees, our clients, and our community, consider us! A valid Tennessee Property and Casualty insurance license is preferred, but for the right candidate we will consider an unlicensed applicant. We hire the best so we can be the best!

Location: Johnson City, Tennessee, US

Posted Date: 10/21/2025