Customer Service Advisor

Job Description Job Description We are seeking passionate customer service champions, who are eager to grow within one of the world's leading online gambling companies. Are you ready to take the next step in your career? Join our next group of Customer Service Advisors to start on November 10th. This is not just a job; it is a career opportunity where your development is a priority. Our industry-leading 10-week training program equips you with the skills needed to excel, and our promote-from-within culture ensures that your growth is supported every step of the way. This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule. With a starting wage of $23.07 per hour, pay increases to $23.94 post-training. Additional benefits include Company-paid healthcare for employees, annual bonus, 401(k) with Company match, and 33 paid days off. Preferred Skills, Qualifications, and Experience Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries. Exceptional communication skills, both written and verbal. Active listener, with the ability to understand customer needs and provide tailored support. Customer-centric with a passion for delivering outstanding service. Eagerness to expand personal knowledge and skills. Meticulous attention to detail to ensure accuracy. Ability to multitask efficiently in a fast-paced environment. Creative problem-solving capabilities to resolve challenges independently. Strong individual and team collaboration skills. Company-sponsored parking available to all employees. Maintain compliance with individual licensing requirements according to regulations. Main Responsibilities Ensuring every customer interaction is positive and memorable. Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed. Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication. Resolving customer requests and complaints promptly and courteously. Assisting in support of various internal efforts that improve how customers perceive our platform and services. Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information. Promoting and advocating for responsible gambling practices among customers. bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - http://www.bet365careers.com/privacypolicy.pdf Company Description Founded in 2000 in the United Kingdom, bet365 is one of the world's leading online gaming companies with over 100 million customers worldwide, employing more than 9,000 people. With a record for innovation, we offer award-winning, industry-leading betting and gaming experiences and pride ourselves on the standards of customer service we deliver. Thanks to our team of in-house developers, bet365 now offers our most advanced app and website ever, with ease of navigation and an intuitive interface tailored to the sports on which our customers prefer to bet. We provide a market-leading In-Play product offering more markets on more sports than anyone else, ranging from Soccer and Basketball to Beach Volleyball. Above all, we believe that giving our staff the freedom to innovate at all levels is key to our success. Company Description Founded in 2000 in the United Kingdom, bet365 is one of the world's leading online gaming companies with over 100 million customers worldwide, employing more than 9,000 people.\r\n\r\nWith a record for innovation, we offer award-winning, industry-leading betting and gaming experiences and pride ourselves on the standards of customer service we deliver.\r\n\r\nThanks to our team of in-house developers, bet365 now offers our most advanced app and website ever, with ease of navigation and an intuitive interface tailored to the sports on which our customers prefer to bet. We provide a market-leading In-Play product offering more markets on more sports than anyone else, ranging from Soccer and Basketball to Beach Volleyball. Above all, we believe that giving our staff the freedom to innovate at all levels is key to our success.

Location: Denver, Colorado, US

Posted Date: 10/21/2025