Hotel Operations Manager

Join to apply for the Hotel Operations Manager role at TUI Please note this job posting is made on behalf of TUI Hotels & Resorts. However, FP GROUP S.R.L. will be the employer of record for this position. While TUI is involved in the recruitment process, all employment contracts, payroll, and employment‑related responsibilities will be managed by FP GROUP S.R.L. By applying for this position, you acknowledge and agree that your employment relationship at this time will be with FP GROUP S.R.L. and not with TUI Hotels & Resorts or any TUI Group entity. This property is currently under a TUI franchised agreement, with a signed transition to a TUI BLUE management contract in early 2027. Hotel: TUI SUNEO La Conchiglia, Capo Vaticano, Ricadi, Calabria, 89865 Italy Applications will close at 23:59 Sunday 2nd November. Anticipated start date January - February 2026 About the Job Lead and manage all daily hotel operations, ensuring excellence in guest service and staff/product performance. Tasked to support the setting and implementation of operational budget and hotel business plan together with the hotel owner and TUI Group Hotels & Resorts, implementing recommendations for revenue improvements to enhance the assets of the hotel and ensure brand loyalty. Ensure that TUI product quality and service standards are met in all areas. Coordinate across departments to guarantee smooth operations and consistent service delivery. Implement and monitor SOPs to maintain efficiency and compliance with safety and hygiene standards as per the TUI hotel brand guidelines. Support in resolving guest complaints promptly and professionally, enhancing guest satisfaction. Monitor and analyze performance metrics to identify areas for improvement. Ensure compliance with local laws, health & safety regulations, and company policies. Reporting during the transition year to the owner and coordinating the refurbishment and re‑branding with the TUI corporate office. About You Proven experience in hotel operations/general management or similar hospitality management role, preferably within a fast‑paced hotel environment. Previous experience in new hotel openings and/or major refurbishments, with a proven ability to set up operations, recruit and train teams, and launch successfully. Strong leadership and interpersonal skills with the ability to manage cross‑functional teams and corporate stakeholders. Able to inspire confidence and influence change. Strong financial and commercial acumen. In‑depth understanding of hotel management systems and operational processes. Excellent problem‑solving abilities and customer service orientation. Strong organizational and communication skills. Flexible and adaptable with the ability to work under pressure. Strong written and verbal English is required for this role. Local and additional languages are highly advantageous. Benefits Permanent contract with attractive salary and standard benefits. Full maintenance package including accommodation, relocation travel costs, food & drink, laundry, etc. Company pension/social security provided. Company car/allowance provided. Exceptional approach to learning with digital, onsite and other TUI Hotel property visits. Shape and grow your career at TUI Hotels with global career development opportunities. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Management and Manufacturing Industries: Hospitality We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr

Location: Vibo Valentia, Calabria, IT

Posted Date: 10/22/2025