Agent Relationship Manager - Safari

POSITION OVERVIEW The Agent Relationship Manager – Southern Africa is a commercially driven role responsible for fuelling new business growth, reactivating dormant accounts, and driving long-term value from existing trade partners. Reporting to the Head of Agent Relationships, this position plays a critical role in shaping our market presence by promoting not only its world-class camps and lodges but, crucially, its comprehensive destination management service. QUALIFICATIONS & EXPERIENCE · Minimum of 5 years’ experience in African travel industry. · Proven ability to sell and position complex services, ideally within luxury travel, safari operations, or destination management sectors. · Strong B2B relationship development and solution-based selling skills that focus on long-term partner enablement over transactional wins. · Deep familiarity with the Southern African safari trade landscape; existing contacts or a relevant network are highly desirable. · Track record of securing new trade partnerships and reactivating dormant relationships with measurable commercial outcomes. · Excellent communication, presentation, and storytelling abilities—especially when translating operational strengths into agent benefits. · Strong proficiency in Microsoft Office (especially Excel and PowerPoint), with the ability to analyse account data, prepare agent performance reports, and deliver polished client presentations. · Skilled in using CRM platforms for managing the sales pipeline, tracking agent engagement, and generating commercial insights. · Familiarity with BI tools such as Power BI or similar platforms, with the ability to interpret data dashboards and use insights to inform sales strategy. · Digitally confident and professional across communication and collaboration platforms. · High integrity, passion for conservation-driven travel, and a self-starting mentality.

Location: Cape Town, Western Cape, ZA

Posted Date: 10/24/2025