General Manager (Fuel Service Station)

The main purpose of this position is to oversee all aspects of the stations entire business (forecourt, retail shop, and coffee outlet) on a day-to-day basis, leading the staff and coordinating activities to meet sales targets while maintaining high standards of customer service and compliance. The General Manager is ultimately accountable for delivering operational excellence and upholding the brand at the site Requirements Proven experience (approximately 5 years) in fuel retail, convenience store, or related retail management is essential. Experience managing a busy filling station or forecourt with a quick-service restaurant/café is highly advantageous. Strong leadership and management skills able to lead a diverse team, delegate tasks, and maintain staff discipline and morale. Proven ability to train, develop, and motivate team members to deliver exceptional performance. Excellent communication and interpersonal skills, with a customer-centric attitude. Must have a passion for customer service and the ability to maintain high customer satisfaction levels, consistent with the company's service standards Strong numerical ability and understanding of basic accounting/reporting. Capable of managing budgets, analysing sales and inventory reports, and controlling operational costs. Experience with daily cash-up reconciliations and inventory management processes is important. Computer literate, with proficiency in MS Office (Excel, Word) and experience using point-of-sale and inventory management systems to monitor sales and stock levels Duties will include, but not be limited to: Overall Site Operations: Oversee and coordinate all daily operations of the service station, including forecourt activities, the convenience shop, and the coffee outlet, to ensure efficient and seamless running of the entire site. Ensure all checklists and operational duties (opening/closing, HSSE compliance, and day-to-day task execution) are completed daily. Staff Leadership & Scheduling: Lead and mentor the broader site team through direct reports including the Convenience Manager and forecourt supervisors. Ensure effective delegation, accountability, and collaboration across departments. Manage performance and discipline through the respective team leaders, ensuring consistent communication and daily coordination meetings. Inventory & Stock Management: Ensure proper stock management controls are followed through the Convenience Manager (shop & coffee shop) and forecourt supervisors. Maintain oversight of wet-stock reconciliations and conduct periodic audits to verify compliance. Review stock and sales reports provided by sub-managers to ensure ordering and wastage are within acceptable limits. Sales & Target Achievement: Monitor site-wide performance across all departments. Collaborate with the Convenience Manager and forecourt supervisors to identify opportunities for growth, implement pricing or promotional strategies, and achieve overall profitability targets. Customer Service Excellence: Ensure exceptional customer service is delivered at all times in all areas of the site. Train staff in customer care and resolve customer issues promptly, ensuring consistent delivery of the Company Customer Commitment standards. Compliance & Safety: Serve as the sites primary compliance officer for HSSE. Ensure all departments (forecourt, shop, and coffee shop) comply with the Companys safety, security, and environmental standards. Conduct routine inspections, implement corrective actions, and maintain documentation for audits Financial Management & Reporting: Oversee site-level financial performance, ensuring daily and monthly reconciliations are completed accurately. Consolidate reports from the Convenience Manager and forecourt supervisors to prepare complete operational and financial summaries for the head office. Merchandising & Promotions: Manage merchandising and promotional activities within the convenience store and Coffee outlet. Ensure that damaged or expired products are removed, and proper records of items nearing expiration are maintained. Coordinate with Company HQ and reps for in-store marketing and promotional execution. Site Maintenance: Oversee the maintenance and presentation of the facility and equipment. Ensure that fuel pumps, point-of-sale systems, refrigeration, and coffee machines are in working order, coordinating repairs or maintenance services promptly. Maintain overall site cleanliness and appearance in line with Companys brand image (forecourt, restrooms, shop, and coffee outlet areas). Stakeholder & External Engagement: Represent the site at the companys, franchise, and supplier meetings. Build strong working relationships with the companys Territory Managers, auditors, and service providers to ensure alignment and operational excellence. Represent the site at regional Company events, workshops, and training initiatives In return a competitive salary is on offer.

Location: Stellenbosch, Western Cape, ZA

Posted Date: 10/24/2025