Italian Speaking Customer Service for Banking industry

Mercier Consultancy Bulgaria is excited to invite applications for the position of Italian Speaking Customer Service Agent for the Banking Industry. In this critical role' you will be the first point of contact for our Italian-speaking customers' assisting them with their banking needs and inquiries. Your responsibilities will include answering questions about account services' transaction details' and financial products' as well as resolving customer issues efficiently. If you are passionate about finance and customer service' and enjoy working in a dynamic environment' we would be thrilled to have you on our team. Responsibilities - Provide excellent customer service in Italian for banking inquiries. - Assist customers with account opening' maintenance' and transactional queries. - Provide information on banking products and services available to customers. - Troubleshoot customer issues and resolve them promptly and professionally. - Document customer interactions accurately and maintain comprehensive records. - Work collaboratively with other banking departments to ensure seamless service delivery. - Stay updated on banking regulations and product offerings to assist customers effectively. Requirements - Fluency in Italian and English' both written and spoken. - Experience in customer service' preferably within the banking or financial services sector. - Strong communication skills and a customer-focused mindset. - Ability to manage multiple inquiries and tasks effectively. - Familiarity with banking systems or customer support software is a plus. - Attention to detail and excellent problem-solving abilities. - Willingness to work flexible hours' including weekends and holidays as necessary. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight' Airport Transfer And 2 weeks Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More

Location: Agrigento, IT

Posted Date: 11/4/2025