Italian Speaking Customer Service for Retail industry

Mercier Consultancy is excited to welcome an Italian Speaking Customer Service Representative to our team' focusing on the Retail industry. In this crucial role' you will provide exemplary support to our Italian-speaking customers' assisting them with inquiries and issues related to their retail experience. Your fluency in Italian will be vital as you engage with clients' answering their questions about products' orders' returns' and providing any necessary support to enhance their shopping experience. You will contribute significantly to our commitment to outstanding customer service and satisfaction. Responsibilities - Provide high-quality customer service in Italian via phone' email' and chat - Assist customers with product inquiries' order status' and return processes - Resolve customer complaints and issues in a timely and professional manner - Document all customer interactions accurately in our CRM system - Collaborate with inventory and logistics teams to ensure efficient order fulfillment - Gather and relay customer feedback to improve service offerings - Stay informed about products' promotions' and trends in the retail industry Requirements - Fluent in Italian and English' with excellent communication skills - Strong customer service skills and a proactive problem-solving mindset - Prior experience in customer service' particularly in the retail industry' is preferred - Able to manage multiple inquiries and provide timely responses - Detail-oriented with strong organizational skills - Passion for retail and helping customers find the best products - Familiarity with customer support software and CRM systems is a plus Benefits - Fully Paid Relocation Package ( Flight' Transfer and Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Fully Paid Training - Monthly Performance Bonus - Free Greek Course - And More

Location: Agrigento, IT

Posted Date: 11/4/2025