Italian Speaking Customer Service for Insurance industry

Mercier Consultancy Bulgaria is excited to announce an opening for an Italian Speaking Customer Service Agent in the Insurance Industry. In this critical role' you will provide exceptional support to our Italian-speaking clients as they navigate their insurance needs. Your main responsibilities will include addressing inquiries related to policy information' claims processing' and coverage details. If you have a flair for customer service' a keen understanding of the insurance industry' and excellent communication skills' we would love for you to join our dedicated team. Responsibilities - Deliver high-quality customer service in Italian for insurance-related inquiries. - Assist clients with understanding their insurance policies and coverage options. - Guide customers through the claims process and address any questions or concerns. - Resolve customer complaints efficiently and professionally. - Document customer interactions accurately to maintain comprehensive records. - Collaborate with other teams to ensure timely resolution of client issues. - Keep updated on industry regulations and company policies to provide informed assistance. Requirements - Fluency in Italian and English' both written and spoken. - Experience in customer service' preferably in the insurance or financial services sector. - Strong communication and interpersonal skills focused on customer satisfaction. - Ability to handle multiple tasks and inquiries effectively. - Familiarity with customer service software or CRM systems is advantageous. - Detail-oriented with strong problem-solving abilities. - Willingness to work flexible hours' including weekends and holidays' if necessary. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight' Airport Transfer And 2 weeks Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More

Location: Agrigento, IT

Posted Date: 11/4/2025