GENERAL MANAGER

Job Purpose To lead and manage the overall operations of a nightclub and entertainment venue, ensuring high-quality guest experiences, regulatory compliance, business growth, and brand excellence in Singapore's nightlife industry. Key Duties & Responsibilities Strategic & Business Leadership Develop and execute strategic plans to grow club revenue, market share, and brand positioning Lead entertainment programming aligned to customer trends and brand image Prepare and monitor annual budget, cost control and business forecasts Analyse business performance KPIs, customer behaviour and competitor activities Develop VIP, membership, table booking and corporate event revenue strategy Operational Management Oversee daily nightclub operations including bar, entertainment, front-office and security Manage crowd control, guest entry flow, VIP hospitality and event execution Ensure high standards of lighting, sound, DJ setup and entertainment quality Monitor inventory, procurement, alcohol stock, bar supplies and equipment Introduce operational SOPs and continuous process improvement systems Staff Leadership & HR Lead, train and supervise staff including DJs, bartenders, service crew, bouncers, promoters Establish KPIs, work schedules and manpower roster planning Conduct performance reviews, coaching and hiring of critical roles Maintain a positive, performance-driven culture and professional work standards Marketing & Promotions Plan and execute digital marketing campaigns, influencer partnerships & PR events Manage collaborations with entertainers, DJs, artists, event hosts and promoters Oversee branding, social media, events calendar and special theme nights Drive customer loyalty, VIP retention and membership programmes Customer Experience Management Build & maintain excellent customer service standards Manage VIP and high-profile customer relationships Handle guest feedback, complaints and service recovery Ensure premium hospitality experience at all times Regulatory Compliance & Safety Ensure compliance with Singapore laws and regulatory requirements including: Singapore Police Force (Public Entertainment & Liquor License) URA / NEA / SFA / SCDF standards Workplace safety, fire safety & security Implement responsible alcohol service and crowd-safety procedures Maintain compliance documentation, audits & reporting Finance & Administration Monitor cash flow, revenue reports and billing accuracy Vendor and contract management — security firms, event partners, suppliers Handle purchasing, cost control, asset maintenance and vendor payments Prepare monthly management reports for directors Community & Stakeholder Management Engage with local authorities, industry networks and community stakeholders Build strong partnerships with suppliers, event sponsors & media agencies Job Requirements Minimum 5–10 years’ management experience in nightlife / F&B / hospitality Strong knowledge of Singapore nightlife operations & compliance laws Experience managing a multi-cultural team Excellent leadership, communication & crisis-handling skills Performance KPIs Revenue growth & profitability Customer satisfaction & VIP retention Operational efficiency & compliance score Staff performance & retention Marketing ROI & event success metrics Soft Skills Required Leadership & decision making Crisis and crowd management High-pressure problem solving Strong interpersonal & networking skills Marketing & brand awareness J-18808-Ljbffr

Location: Singapore, Singapore, SG

Posted Date: 11/5/2025