Reception Team Leader

Reception Team Leader One of our leading global law firm clients is seeking a standout and effective Reception Team Leader to join their London offices on a full-time, permanent basis. Generous salary excellent employee benefits, including free health assessments, on-site gym, and more! 40 hours per week alternating weekly shifts between 07:30am – 8:00pm City Thameslink / Farringdon / Chancery Lane / Blackfriars We’re looking for candidates with strong client service experience who enjoy working as part of a team alongside the Reception Team, Front of House Manager, and In-House Functions Organiser. Key Responsibility of the Reception Team Leader: To support the Front of House Manager in providing a high quality, professional reception service that is appropriate to business needs. Be the primary point of contact and assist when required in the absence of the Front of House Manager. To assist in the production of the weekly rota, ensuring all posts always have sufficient cover. Provide reception cover on any of the posts ensuring continuity of service. To attend team meetings, record minutes and distribute to the team. Act as Training Champion, undertaking the 'new joiner' induction process and ensuring the wider training requirements of the team are regularly assessed and met. Ensure appropriate handover processes are undertaken between the security team and/or other receptionist, at the beginning and end of the shift, to ensure service continuity. Skills & Requirements of the Reception Team Leader: Experience in a high quality, pressurised customer focused / service environment, such as a 5* hotel, cabin crew, or in a similar role as a corporate receptionist. Demonstrable leadership and management skills appropriate to the level of responsibility. High level of customer service awareness. Proven ability to work within a team and to take part in developing operational procedures. Able to deal with people at all levels and work effectively as part of a team.

Location: London , London , GB

Posted Date: 11/5/2025