Spa Manager - Somerset West

Luxury Spa at a Boutique Hotel close to Somerset West is looking for a Spa Manager. The Spa Manager should be a strong leader and team player , able to motivate and inspire their staff to provide exceptional service and drive sales . They should also have excellent communication and interpersonal skills , as they will be interacting with guests, staff and other stakeholders on a regular basis. They will also be able to develop and implement Spa operational goals, policies and procedures. Additionally responsible for leading the efficient and effective Spa operations including short and long-term strategic planning. Duties: Demonstrate sincere customer focus and true appreciation for the guest experience. Develop and maintain an adequate professional product program. Develop and maintain retail product program. Ensure all dealings with guests at the spa and health club area meet or exceed the hotel’s operating standards. Ensure all areas of the Spa are always kept clean and well-maintained. Ensure compliance with all legislation governing the operation of a Spa facility. Ensure the guest experience is relaxing and by the hotel’s standards. Ensure the health and safety of guests and employees are always paramount. Ensure consistent Spa experience development to ensure that innovation and uniqueness are maintained. Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards to effectively manage operational costs. Ensure that the Spa team adheres to all hotel and company operational and service standards. Ensure that the spa department follows business conduct and ethics. Ensure all spa, health club, and wellness equipment is always maintained in good working order. Able to achieve high performance and operational standards. Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations. Able to handle any guest complaints or special requirements. Able to upsell the spa and wellness programs. Responsible for identifying and target specific market segments for potential corporate clientele to promote Spa services. Responsible for reviewing all guest feedback results and implementing improvements to ensure guest satisfaction. Manage spa inventory effectively and follow hotel purchasing standards to ensure audit compliance. Requirements: Grade 12 Degree / Diploma in Somatology Minimum of 5 to 6 years of experience as a Spa Manager in a luxury hotel or a well-established Qualification in offering Laser Therapy Passionate about the Spa and Fitness world. Willing to deliver the best service and experience to our guests. Demonstrated strong leadership, team, and communication skills are essential. Strong working knowledge of Spa, software.

Location: Somerset West, Western Cape, ZA

Posted Date: 11/6/2025