Cluster General Manager - Luxury Game Lodge

An exclusive game-lodge portfolio in the Limpopo region is seeking a highly experienced Cluster General Manager to oversee two five-star lodges operating under one unified management structure. This position calls for a dynamic hospitality professional who combines strategic leadership with hands-on operational excellence. The ideal candidate thrives on detail, drives commercial success, and ensures every guest experience reflects luxury, authenticity, and a deep respect for nature. Key Responsibilities Operational & Commercial Leadership Lead all aspects of lodge performance, ensuring profitability, quality, and guest satisfaction targets are met. Oversee budgets, cost controls, and monthly financial reviews with lodge and finance teams. Implement yield management, cost discipline, and revenue-growth initiatives across the portfolio. Drive operational consistency, standardisation, and excellence across both properties. Guest Experience & Brand Excellence Maintain an active presence on the floor and among guests, ensuring personal engagement and consistent brand delivery. Champion guest feedback analysis and continuous improvement processes. Uphold luxury standards across all departments — food & beverage, rooms, housekeeping, maintenance, and activities. Asset & Infrastructure Management Oversee maintenance and capital projects to ensure assets are preserved and standards upheld. Implement preventive-maintenance systems and sustainability practices in alignment with best environmental principles. People Leadership & Culture Mentor and guide lodge managers and department heads to drive accountability and excellence. Foster a positive, professional culture rooted in teamwork, discipline, and growth. Partner with HR to manage performance, training, and succession planning. Strategic Growth & Partnerships Develop and execute strategies that strengthen the lodges’ positioning in the luxury safari market. Build relationships with tourism bodies, community partners, and conservation organisations. Identify opportunities for experience innovation, events, and commercial expansion. Minimum Requirements Minimum 10 years’ hospitality management experience, including 5 years in a senior GM or cluster leadership role . Proven record in luxury lodge or 4–5 star hotel environments . Strong background in financial management, operations, and people leadership . Deep understanding of South African hospitality standards, compliance, and labour legislation . Strategic thinker with strong analytical, organisational, and communication skills. Confident, hands-on leader who operates with integrity and calm under pressure. Passion for guest experience, sustainability, and conservation. Application Details If you are a results-driven hospitality professional ready to lead an iconic lodge portfolio toward new heights of excellence, we’d love to hear from you. Only candidates with relevant luxury-hospitality experience will be considered.

Location: Bela-Bela, Limpopo, ZA

Posted Date: 11/6/2025