Zmo 17185 - Guest Experience Liaison

Employer Description Safari Group that operates luxury camps across Africa Job Description Our client is seeking a Guest Experience Liaison who is well-versed in Guest Relations, with excellent communication skills and a high aptitude for customer interaction. They must be able to anticipate and understand the overall needs and preferences of each guest, ensuring a seamless and memorable stay. The role requires someone who thrives under pressure in a fast-paced environment, works collaboratively within a team and consistently elevates the guest journey from ordinary to extraordinary. Key Responsibilities: Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest’s journey. Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently. Deal promptly, efficiently and pleasantly with any queries and resolve guest queries. Operating according to and in compliance with company standards of operations, company policies and procedures and code of conduct. Offer highly personalized guest touch-points which generate significant real and perceived value through strong relationships with trade partners. Have extensive knowledge of product /destinations in Southern and East Africa, attending all training sessions and site inspections where necessary. Analyze guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel. Qualifications Matric certificate – With Maths. Tertiary certificate in Travel & Tourism/hospitality. Min 5 years’ experience at a Senior level in Reservations managing guest relations/camp operations. Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry. Computer Literate (Microsoft Office, email, Internet). Proven English literacy. Working knowledge of TourPlan or similar booking/operating system. General destination knowledge on Southern & East Africa. Personal and work travel experience in Southern and East Africa. Skills Problem solver and good with guest interaction. Excellent communication skills both written and oral, in English. Foreign language skills advantageous Ability to multitask and ensure good time-management. Excellent attention to detail. Extremely proactive with an outgoing, charismatic and approachable character. Salary/Package R30 000 – R40 000 depending on experience Benefits Medical Aid Provident Fund

Location: Gauteng, Gauteng, ZA

Posted Date: 11/6/2025