Hotel Manager

Our client is seeking a dynamic and experienced Hotel Manager to oversee daily operations and ensure a seamless, world-class guest experience. As the Hotel Manager, you will take full responsibility for ensuring that every guest enjoys an exceptional stay — from arrival to departure. You’ll lead and inspire a dedicated team across multiple departments, drive operational efficiency, and maintain impeccable service and cleanliness standards throughout the property. Responsibilities: Ensure consistent delivery of world-class service across all guest touchpoints. Oversee and enforce policies and standards impacting guest safety, comfort, and satisfaction. Conduct daily inspections of public areas, rooms, and facilities to ensure top-tier presentation and cleanliness. Monitor guest journeys and feedback, implementing continuous improvements. Collaborate with maintenance to address urgent matters and uphold project timelines. Drive weekly forecasting and planning to exceed guest expectations. Maintain full oversight of arrivals, departures, and special requests. Support the selection, onboarding, and development of high-performing team members. Conduct performance reviews and ensure compliance with the company’s Code of Conduct. Work closely with Finance and Procurement to manage budgets and maintain inventory levels. Partner with third-party suppliers to ensure service excellence. Requirements: Minimum of 5 years Hotel Management experience within a 5-star Hotel/Property Tertiary qualification in Hospitality or Hotel Management Advanced computer skills, including proficiency in the use of Protel and MS Office Valid driver's license Proficient in budgeting, P&L management, and forecasting

Location: Franschhoek, Western Cape, ZA

Posted Date: 11/7/2025