Senior Duty Manager

Qualifications and Experience Education: Diploma or Degree in Hospitality Management , Hotel Management , or Tourism (essential). Additional training in Customer Service , Front Office Management , or Leadership is advantageous. Experience: Minimum 5 years experience in a luxury lodge or 5-star hospitality environment , with at least 2 years in a supervisory or management role . Proven track record in guest relations , operations coordination , and team leadership . Previous experience in a game reserve or remote lodge setting preferred. Familiarity with PMS (Property Management Systems) , POS systems , and Microsoft Office Suite . Skills and Competencies Strong leadership and interpersonal communication skills. Excellent organizational and multitasking abilities. High attention to detail and problem-solving capability. Professional guest handling and conflict resolution skills. Strong understanding of 5-star service standards. Financial awareness and basic administrative proficiency. Ability to work under pressure and in a remote location. Energetic, hands-on, and guest-focused. Personal Attributes Professional appearance and demeanor. Calm, confident, and proactive leader. Passion for hospitality, wildlife, and conservation. Flexible and adaptable in a dynamic lodge environment. Positive attitude and team player. Integrity, reliability, and discretion.

Location: Port Elizabeth, ZA

Posted Date: 11/7/2025