Duty Manager

About Us International Students House (ISH) is more than just a place to stay — we're a vibrant, welcoming community in the heart of London. We provide affordable accommodation, scholarships, and social support to students from across the world. With our exciting new site launching at 238 Kennington Lane , we are looking for a Duty Manager to play a key role in the day-to-day running of the building – ensuring it is a safe, supportive, and inspiring environment for everyone who lives, visits, and works here. About the Role As Duty Manager, you will be at the heart of our operations – leading by example to deliver outstanding service, maintain safety standards, and create a positive experience for residents and guests. You will take ownership of the site during your shift, working closely with the Senior Duty Manager/Resident Services Manager – handling everything from daily checks and incident management to team coordination and customer support. This is a fantastic opportunity for someone with strong leadership and customer service experience who thrives in a hands-on, fast-paced, and people-focused environment. About You Essential Previous experience in customer service at a supervisory level. Strong communication and organisational skills. Ability to stay calm under pressure and make sound decisions. Ability to work shifts and provide holiday cover. A proactive, positive approach to work with a genuine passion for helping others. Desirable Experience in a hotel or student accommodation setting. Knowledge of health & safety legislation and hotel software systems. Fire Marshal, First Aid, or Mental Health First Aid training (training provided if needed). Additional languages are an advantage. Key Responsibilities Manage the day-to-day operations of the accommodation. Lead and support a small team, including Resident Advisors. Oversee resident welfare and engagement, building a positive, inclusive atmosphere. Ensure compliance with Health & Safety, housing standards, and sustainability initiatives. Monitor and manage building security and maintenance. Support financial processes including rent checks, invoicing, and budget oversight. What We're Looking For Previous experience in accommodation or facilities management, ideally within student housing. Strong understanding of compliance and Health & Safety regulations. Excellent people management skills — approachable, organised, and proactive. A commitment to diversity, sustainability, and community building. Great communication and problem-solving skills. Why Work With Us? At ISH, you'll be joining a purpose-driven organisation that truly values diversity, education, and community. We offer: A dynamic and supportive working environment. Opportunities for professional growth and development. A chance to make a lasting impact in the lives of students from all over the world. Ready to Apply? To apply, please submit your CV and a cover letter explaining why you're the perfect fit for this role. International Students House is an equal opportunities employer. We welcome applications from all backgrounds and communities.

Location: South East London, South East, GB

Posted Date: 11/9/2025