Client Relations Supervisor

Job Description Job Description Join the team behind Hollywood’s most iconic glow. Melrose Skin Clinic, home to Hollywood’s most iconic glow, is seeking a poised, polished, and results-driven Client Relations Supervisor to join our luxury medical aesthetic team. This role is ideal for someone who thrives in an elegant, client-focused environment, has a passion for skincare and wellness, and finds fulfillment in creating lasting client relationships rooted in trust and transformation. As a Client Relations Supervisor , you will be the face of our clinic—guiding clients through their personalized skincare journeys, offering expert recommendations, and curating experiences that embody the sophistication and results-driven reputation of Kate Somerville. This role offers a Full-Time (Tuesday–Saturday) opportunity and includes Front Desk Concierge responsibilities designed to deliver a seamless white-glove experience from the very first “hello.” Key Responsibilities: Conduct luxury, sales-focused client booking via phone, email, and text—listening deeply to client goals and suggesting treatment and product enhancements tailored to their needs. Maintain an elevated level of professionalism and warmth in all client interactions, ensuring every touchpoint reflects the Kate Somerville brand. Possess comprehensive knowledge of all aesthetic treatments, including benefits, results, and appropriate pairings. Provide introductory consultations to new clients, curating personalized treatment and product recommendations. Achieve and exceed sales goals across memberships, treatment packages, and retail. Drive client retention and rebooking through thoughtful follow-up and personalized communication. Contribute to the clinic’s reputation by achieving review and client satisfaction goals. Act as a true ambassador of the brand—cultivating referrals, participating in community outreach, and representing the essence of Melrose luxury. Deliver “White Glove” service that goes above and beyond expectations, ensuring each client leaves feeling valued and radiant. Qualifications: Proven experience in luxury sales, ideally within the medical spa, skincare, or wellness industries. Exceptional interpersonal and communication skills, with a genuine client-first mindset. Strong understanding of aesthetic treatments, skincare products, and beauty industry trends. Track record of consistently meeting or exceeding sales goals. Ability to thrive in a fast-paced, high-touch environment while maintaining grace under pressure. Availability to work evenings, weekends, and select holidays. What We Offer: Competitive Compensation based on experience and schedule Performance-Based Monthly Bonuses 401(k) with Company Match Exclusive Employee Discounts on Kate Somerville products and Melrose Skin Clinic treatments. Ongoing Education & Training Programs to refine your expertise and product knowledge Medical, Dental, and Vision Insurance Life, Accident, and Disability Coverage Paid Holidays and Additional Perks Why You’ll Love It Here You’ll be part of an intimate, high-performing team within one of Los Angeles’s most renowned luxury skincare destinations. Every day brings the opportunity to transform confidence, elevate beauty, and deliver results that go far beyond the surface. If you’re ready to combine your passion for skincare with the polish of luxury hospitality—we invite you to join the glow You’ll Do: Cultivate long-term client relationships through expert product and treatment recommendations. Manage phone, e-mail, and in-person bookings with precision and grace. Achieve sales goals for memberships, treatment packages, and retail products. Deliver white-glove service that embodies the sophistication of Kate Somerville. Support day-to-day clinic operations, ensuring every client experience feels seamless and luxurious. What We’re Looking For: Proven sales experience in luxury, skincare, or medical aesthetics. Exceptional communication and a polished, professional demeanor. Passion for beauty, wellness, and client care. If you’re ready to blend luxury, science, and service—join the glow at Melrose Skin Clinic! The expected pay range for this position is $70,000 to $75,000. The exact rate is determined by various factors including experience, skills, education, geographic location, and budget. L1-KY1

Location: West Hollywood, California, US

Posted Date: 11/10/2025