Bilingual Virtual Assistant for Weekend Customer Support | Full-Remote Job

We are seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support on weekends for our short-term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations. The role involves handling guest messages, assisting with check-in and check-out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential. The goal is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates. Schedule : Every Saturday and Sunday From 9:00 a.m. to 11:00 p.m. (CET) Key Responsibilities Manage guest messages via PMS and WhatsApp Assist guests during check-in and check-out processes Respond promptly and professionally to guest inquiries Follow established procedures and communication templates Ensure a smooth and positive guest experience Required Skills & Expertise Customer Support Hospitality & Tourism Short-Term Rental Operations Fluency in Italian and English (written and spoken) Excellent communication and time management skills Strong familiarity with digital tools and online platforms Ability to work independently in a full-remote environment Apply now!

Location: Turin, PIEDMONT, IT

Posted Date: 11/11/2025