Shop Manager

Description: Operational Leadership Manage all aspects of daily shop operations in line with systems and brand standards. Ensure all products and service offerings meet quality, presentation, and consistency expectations. Oversee cash handling, stock control, and daily reporting. Maintain a clean, safe, and efficient environment for both staff and customers. Team Leadership Recruit, train, and lead a motivated and positive team. Schedule and manage staff shifts to ensure optimal coverage and performance. Foster a culture of teamwork, respect, and accountability. Conduct regular performance feedback and support staff development. Customer Experience Ensure every customer receives friendly, professional, and personalized service. Handle customer feedback and resolve issues swiftly and positively. Lead by example on the shop floor greeting, serving, and connecting with customers daily. Community Engagement & Growth Build relationships with local businesses, schools, and community groups. Organize small events, promotions, and activations to keep the shop exciting and relevant. Identify local marketing opportunities and collaborate with Head Office on initiatives. Business Administration Monitor sales performance, costs, and profitability. Implement systems and procedures to improve efficiency and consistency. Report weekly to the Franchise Owner / Area Manager on performance and progress. Requirements: 3 years in a supervisory or management role within hospitality, retail, or food service Proven ability to manage staff, stock, and financial controls Experience with event planning or community marketing (advantageous) Matric (Grade 12) required; tertiary qualification in Business, Hospitality, or Management preferred Please note only candidates that meet the minimum requirements will be considered. Please follow our website and social media channels to be the first to know when our clients have new vacancies!

Location: Pretoria, ZA

Posted Date: 11/13/2025