Junior Reservations Consultant

This is a premier safari portfolio, managing high-end lodges and offering luxury wildlife experiences. Their head office, based in Pretoria, oversees reservations, operations, and guest services across all properties. Candidate Requirements: Matric plus relevant Tourism qualification Any diploma or degree qualification will be advantageous Experience on PANStrat Admin System will be advantageous 2-4 yrs experience in a similar role in hospitality industry. Business administration experience Able to work under pressure Good judgement Self-managed Energetic and driven Result orientated Innovative Creative In-depth knowledge of business and customer needs in Tourism industry (rates, activities, lodge operational procedures etc.) Able to work independently as well as within a group Efficient Computer skills Able to travel when required Candidate Responsibilities: Creating and achieving a desired service level to both customers and lodge operations Maximizing occupancies by filling empty room gaps Liaising with and preparation for guests to enhance their experience Accurately managing bookings from initial enquiry to booking confirmation and payment Receive and give feedback on telephonic, electronic and written enquiries Professional and presentable at all times Be courteous at all times, even if the client appears to be in the wrong. Regular communication with clients regarding reservation Timeous follow-ups on all reservations Management of deposit payments and outstanding payments according to time schedule Assist with all properties in portfolio Taking of calls E-mail Package: Pension fund and dreaded disease cover Work cycle Mon-Fri as well as standby on some weekends & public holidays Remote work from home or other locations NOT an option This is a live-out position.

Location: Pretoria, ZA

Posted Date: 11/15/2025