Front Desk Receptionist

Full-time | Penalty Rates Loadings Employee Benefits About the Role The Capitol Apartments, located in the heart of South Brisbane, is seeking a professional and motivated Front Desk Receptionist to join our team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and memorable experience from check-in to check-out. This full-time position offers an excellent opportunity to develop your customer service skills within a dynamic and supportive hospitality environment. Key Responsibilities Greet guests warmly and professionally upon arrival and departure Efficiently manage check-in and check-out procedures, process payments, and handle guest inquiries Provide exceptional customer service, resolving any issues promptly and effectively Assist with reservations, respond to phone calls and email inquiries in a timely manner Maintain accurate guest records and documentation Work collaboratively with the hotel team to ensure a seamless guest experience Adhere to all hotel policies, procedures, and service standards What we're looking for Previous experience in front office, reservations, or customer service, ideally within the hospitality industry Strong communication and interpersonal skills, with a natural ability to provide warm and professional service Excellent problem-solving and conflict resolution abilities Proficiency in hotel management software and related technology Highly organised with exceptional attention to detail and accuracy Ability to thrive in a fast-paced, high-occupancy environment while maintaining service excellence Team-oriented, flexible, and proactive attitude Minimum 1 year experience in front office, reservations, or call centre environment preferred Strong English communication skills (both written and verbal); a second language is highly desirable What We Offer At The Capitol Apartments, we are dedicated to creating a rewarding and positive workplace for our team. In addition to a competitive salary, we offer: Comprehensive training and professional development opportunities Clear pathways for career growth and advancement A supportive, friendly, and inclusive team culture Competitive pay aligned with experience and award conditions Work-life balance within a respectful and collaborative environment If you’re passionate about hospitality and committed to delivering outstanding guest experiences, we’d love to hear from you. Apply today and join the team at The Capitol Apartments! Job Type: Full-time Pay: $25.00 – $30.00 per hour Expected hours: 38 per week Benefits: Professional development assistance Salary packaging Visa sponsorship Work Location: In person

Location: Fortitude Valley, Queensland, AU

Posted Date: 11/15/2025