Screen Print / T-Shirt Rep

Job Description Job Description Customer Service Representative Full-Time Position Location: San Juan Capistrano, CA Are you passionate about helping customers bring their creative visions to life on custom tees, hoodies, and more? We've been a staple in the screen printing world for over 25 years, proudly serving our community with top-notch quality and great service. We are a family-run business and currently have a crew of 35. We are looking for an enthusiastic customer service rep to join our FaceFirst team. What You'll Be Doing: - Be the friendly first point of contact for our amazing customers via phone, email, and in-person—answering questions, taking orders, and making sure everyone leaves happy, with the print job that they were dreaming of. - Guide customers through our screen printing process, from design ideas to final delivery. - Handle order tracking, quotes, and any hiccups with that signature "can-do" attitude. - Team up with our production crew to ensure projects go smoothly and deadlines are met. What We're Looking For: - Must-have: 1 years of experience in a screen printing shop (you know the ink, screens, and press lingo inside out!). - Super friendly and organized—customers love chatting with you! - Solid computer skills (experience in QuickBooks is a plus!). - A positive vibe that fits right in with our family-like crew. - Ability to juggle many tasks in a busy environment (think awesome waiter/ waitress in a top restaurant that doesn't have to write down the orders). - Background in competitive swimming is a major bonus! We are one of the top swim cap printers in the world, so it is a tremendous help if you know the ins and outs of the swimming world Company Description FaceFirst, Inc. has been printing t-shirts and swimming caps since 1985. We are the largest print shop in south OC and our swim cap reputation is know worldwide. Many of our t-shirt customers are surf brands that you would know and you have seen our swim caps on TV and at the Olympics. FaceFirst is a solid company that stays busy all year round. The right person will receive a steady paycheck. No getting sent home early here. Company Description FaceFirst, Inc. has been printing t-shirts and swimming caps since 1985. We are the largest print shop in south OC and our swim cap reputation is know worldwide. Many of our t-shirt customers are surf brands that you would know and you have seen our swim caps on TV and at the Olympics. FaceFirst is a solid company that stays busy all year round. The right person will receive a steady paycheck. No getting sent home early here.

Location: San Juan Capistrano, California, US

Posted Date: 11/21/2025