General Manager

The General Manager role exists to oversee and manage the full operations of the Distribution Centre. This includes ensuring all departments function efficiently and effectively, and building and maintaining the operational capacity and processes needed to keep the Distribution Centre sustainable, at the right cost and quality standards. The role also plays a key part in driving the operational strategy, delivering a consistent customer experience across all restaurants, and supporting a strong, world-class operations culture. Responsibilities: Operations Relating to all operations in Warehouse, Transport and Inventory, Facilities and Fleet. Translate the company's strategic plans into defined operational plans. Provide operational leadership and effective management to ensure accurate operational controls. Directing all operational activities across the business unit. Managing the functional areas to achieve the required KPIs. Ensures all quality audits are passed. Maintain all statutory and regulatory certifications. Ensures all operations comply with Company policy and procedure. Improves operational KPIs year on year. Reviewing Inventory Control Operations ensuring that accuracy and system integrity is maintained. Ensures DC master delivery schedules are optimal, accommodate growth and meets the customers needs. Identifying opportunities to streamline business processes and systems. Ensures all quality audits are passed . Customer Service Achieve customer contractual service levels. Build and maintain trusting relationships with key customers, partners, and stakeholders. Conduct Business Reviews with customers discussing operational performance and identify areas of improvement. Conduct strategic sessions with customers to understand any changes in their operating environment. Using this info to improve / change service offering to customer. Resolve critical matters through seasoned negotiation skills and diplomacy. Continuous Improvement Lead People Development, Operational Excellence and Continuous Improvement. Stay abreast of current market and industry trends and implement best practices where applicable. Reporting: Presents and explains performance per DC in Monthly MANCO meetings. Customer Business Review presentations Finance: Develop an attainable operational budget and align this to company financial strategy. Achieve budgeted cost per case per DC. Drive Cost Control Risk: DC contingency plans are always up to date. Operational risks are timeously addressed and mitigated. Mitigate financial loss. Ensure that all KPIs are met, and risk is mitigated. To be knowledgeable on the FSSC 22000. To lead the food safety Team and update them on all relevant changes and or improvements. To be conscious about food safety and quality protocols in the distribution centre. To be part of the Food safety Team and custodian of improvements. To be accountable for all internal and external audits and ensure smooth running of the audit procedure. People: Ensures alignment and execution of the HR strategy. Cultivate a strong and safe performance culture across the business unit. Team performance is reviewed at least quarterly. Succession plans for team members are always up to date. Continuous training and development according to training requirements are met and up to date. Continuously coaches and mentors staff. Host monthly staff and union meeting with minutes. Ensure that all staff maintains DQSP certification. Develop and manage high performance multi-disciplinary team in order to solve problems within the distribution centre. Ensures a good corporate culture is maintained, pro-actively managing the IR landscape. Develop a good relationship with the elected Union. Candidate Requirements: Minimum requirements Grade 12 with Relevant Tertiary Degree, Honors Degree in Business / Supply Chain Management. MBA an advantage. 8-10 Years experience in a similar role within a similar field or industry MS office skills and Intermediate to advanced MS Excel skills required, Accounting Software Microsoft Great Plains Planning and Routing Soft Ware knowledge Advanced WMS system skills.

Location: Cape Town, ZA

Posted Date: 11/25/2025