Hawks Cay Resort

Bell/Luggage Attendant

Job Location

Duck Key, FL, United States

Job Description


Location: US-FL-Duck Key
# of Openings: 2
Category: Front Desk
Position Type: Regular Full-Time
FLSA Status: Non-Exempt

About Us

Since opening in 1984, Hawks Cay Resort has been seen as a leader in the hospitality industry providing Great Service, for a Great Stay. Today, Hawks Cay Resort is working to become widely recognized and admired as a world class ICONIC resort. This is made possible by the result of our Crew Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of the following Values:

Teamwork - We work together to achieve a common goal.
Respect - We care about the feelings and beliefs of others.
Integrity - We conduct our work and relationships in an honest and fair manner.
Creativity - We change what exists into something better.
Excellence - We want our resort to be iconic - set the standard.
Passion - We love what we do and it shows!

In addition, we look for the demonstration of the following key attributes in our Crew Members:
• Caring
• Reliable
• Energetic
• Wow our Guest

WHAT CAN YOU EXPECT FROM HAWKS CAY RESORT?

Hawks Cay Resort is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Holiday benefits. For your financial wellness Hawks Cay Resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing Hawk Cay Resort as the employer of your future.

We also look to support every Crew Member in a safe work environment, Hawks Cay Resort has dedicated Leaders who will train all Crew Member on safety awareness and prevent accidents in the workplace. Ultimately, maintaining a safe environment is a team effort.

Overview

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.

Responsibilities

  • Show guests to room assisting with their luggage.
  • Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
  • Check luggage for hotel guests both for day and overnight.
  • Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
  • Open doors and greet guests in a friendly and courteous manner.
  • Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
  • Post the daily events board and entertainment board in the lobby.
  • Maintain an open communication line through all shifts by proper use of intershift log.
  • Deliver messages and valet to guest rooms.
  • Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
  • May perform the duties of a valet as required.
  • Assist front desk with key inventory twice weekly.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.


Qualifications

  • High school diploma or equivalent required.
  • Hotel experience preferred.
  • Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.
  • Ability to drive vans, limousines and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.
  • Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
  • Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.
  • Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
  • Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


Benefits

Since opening in 1984, Hawks Cay Resort has been seen as a leader in the hospitality industry providing Great Service, for a Great Stay. Today, Hawks Cay Resort is working to become widely recognized and admired as a world class ICONIC resort. This is made possible by the result of our Crew Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of the following Values:

Teamwork - We work together to achieve a common goal.

Respect - We care about the feelings and beliefs of others.

Integrity - We conduct our work and relationships in an honest and fair manner.

Creativity - We change what exists into something better.

Excellence - We want our resort to be iconic - set the standard.

Passion - We love what we do and it shows!

In addition, we look for the demonstration of the following key attributes in our Crew Members:
  • Caring
  • Reliable
  • Energetic
  • Wow our Guest


WHAT CAN YOU EXPECT FROM HAWKS CAY RESORT?

Hawks Cay Resort is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Holiday benefits. For your financial wellness Hawks Cay Resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing Hawk Cay Resort as the employer of your future.

We also look to support every Crew Member in a safe work environment, Hawks Cay Resort has dedicated Leaders who will train all Crew Member on safety awareness and prevent accidents in the workplace. Ultimately, maintaining a safe environment is a team effort.

Hawks Cay Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


Location: Duck Key, Florida, US

Posted Date: 5/14/2019

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Hawks Cay Resort

Posted

May 14, 2019
UID: 109995814

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