Benihana National Corp

Restaurant Manager - Full-Time

Job Location

Concord, CA, United States

Job Description


Location: US-CA-Concord
ID: 2019-15637
# of Openings: 2
Category: Operations
Store Number: 1019
Doing Business As: Benihana Concord
Business Unit: Benihana National Corp.
Position Type: Full-Time

Responsibilities

Guest Related

  • Seeks out and uses service-related guest feedback and takes appropriate action to continually improve the level of service, drive overall guest satisfaction, increase return visits and reduce guest complaints.
  • Develops and implements plans to continually improve guest satisfaction in the areas of server attentiveness and table cleanliness.
  • Concentrates on training service personnel, to continually improve the guest experience.
  • Ensures safety, sanitation and security guidelines are followed at all times and immediately resolves any items identified in inspections.
  • Reinforces suggestive selling behaviors by ensuring that the guest is invited to enjoy sushi, side orders, beverages and desserts as part of the dining experience.
  • Is responsible for maintaining the Benihana standards of products, services and quality.
  • Creates and fosters a culture to make wine and sake an integral part of every guest's dining experience.
  • Creates an atmosphere that insures guests to feel welcome and wish to return.



Employee Related

  • Sources, recruits and selects diverse, highly skilled service and front of house employees.
  • Guarantees commitment to dress/grooming and personal hygiene standards.
  • Ensures steps of service are consistently executed by training, developing and holding employees accountable.
  • Supports other managers in food and beverage training to develop the front of house employees.
  • Delivers timely performance feedback in the form of active coaching, counseling and recognition.



Investor Related

  • Develops and implements service plans that outline specific initiatives to increase return visits.
  • Inspires teamwork among managers to build guest counts, sales and earnings through providing a superior dining experience for the guest.
  • Manages beverage costs and monitors to ensure that all beverages are properly pre-checked and accounted for.
  • Is responsible for protecting the company's assets and interests from damage and theft. Keeps equipment functional.



Leadership Related

  • Takes a leadership role in initiating service standards that support the goal of delighting the guest.
  • Demonstrates the appropriate level of knowledge and problem-solving and decision-making skills needed to drive service initiatives.
  • Holds employees accountable for excellent service-related results and fosters an environment of open, clear, two-way communication.
  • Gives feedback and offers retraining or redirection to raise performance.
  • Quickly takes the necessary and appropriate action when performance falls below standards.



#JT

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,

skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Required: Two to five years of restaurant management experience working in a high volume full service concept.

Preferred: Bachelor's degree (B. A.) from four-year college or university; one to two years restaurant management experience and/or training; or equivalent combination of education and experience.



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Location: Concord, California, US

Posted Date: 8/26/2019

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Contact Information

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Benihana National Corp

Posted

August 26, 2019
UID: 113155748

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