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Vail Racquet Club Mountain Resort

Front Desk/Reservations

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Job Location

Vail, CO, United States

Job Description

Seeking a Full-Time motivated professional interested in expanding their hospitality experience. Must have a positive guest-oriented attitude, excellent communication skills and strong multi-tasking ability. Primary duties include all Front Office related.

The Front Desk Agent is responsible for day to day running of the front desk. This includes:

  • Maintaining a courteous disposition during the everyday interaction with Short-Term renters, Long-Term renters, Club members and Home Owners, as well as the general public.

  • Opening and closing the Vail Racquet Club at specified hours of operation and ensuring the club is locked and safe for the night.

  • Running all the necessary reports and performing all tasks on the daily AM/PM check list.

  • Performing the nightly audit successfully and making the daily drop into the safe.

  • Making reservations (via phone and email)

  • Recognizing that customers and their satisfaction are our primary reasons for being here.

  • Performing check-in and check-out with our Short Term rental guests.

  • Handles complaints in an expeditious, courteous, professional manner and refers dissatisfied customers to a Manager if need be.

  • Works with and assists co-workers at the front desk. Being a team player.

  • Sustain close communication with Housekeeping in regards to any changes in reports for that day; room moves, late departures, special requests, etc.

  • Greeting and bidding farewell to the guests entering and leaving the club with a pleasant demeanor.

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Location: Vail, CO, US

Posted Date: 6/29/2021
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Vail Racquet Club Mountain Resort


June 29, 2021
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