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The Gant company profile

Assistant Front Office Manager, Banquet Server, Cashier/Barista

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Job Location

Aspen, CO, United States

Job Description

The Gant in Aspen has immediate openings for:


- Assistant Front Office Manager


POSITION SUMMARY


This position will provide a variety of guest services at the highest possible level for guests and homeowners. Responsible for managing all aspects of the front office department, and leading the guest services team to provide the highest quality services and products while supporting the hotel's vision, mission and values.  The Assistant Front Office Manager will work with the Front Office Manager to maintain department profitability and monthly forecasts.  This position is responsible for training team members in delivering the ultimate guest experience, utilizing the property's service principles and standards. 


DUTIES AND RESPONSIBILITIES



  • Lead, direct and manage the guest services team

  • Provide the necessary training, education, and expected service standards for front desk agents and bell staff to provide exemplary service to guests and owners

  • Participate in all selection processes for front office staff including, recruitment, interview, and hire.

  • Participate in all coaching and performance management processes

  • Promote guest feedback programs as they relate to continuous development

  • Communicate with internal & external guests, some of whom will require levels of patience, tact and diplomacy to resolve conflict

  • Create and produce reports as required

  • Participate in property initiatives

  • Attend department and property meetings in absence of Front Office Manager

  • Pro-actively identify potential guest issues

  • Work with FOM to perform associate evaluations, provide coaching and development

  • Monitors guest satisfaction processes, and responds to guest concerns, and inquiries

  • Control all product inventories and assure adequate par levels are maintained at all times which includes product selection, ordering, receiving, and storage

  • Ensure cleanliness and maintenance of front and lobby areas

  • Actively promotes property culture and associated initiatives and processes

  • Recognize and manage emergency situations

  • Other duties as assigned


QUALIFICATIONS



  • 2-3 years' experience in a luxury hotel/resort/conference center in a managerial guest service role, or combined experience 

  • High school graduate or GED is required, and a college degree is preferred

  • Knowledge in property management systems is highly desirable, and technical proficiency in Microsoft applications is required

  • Customer service experience in a high-volume/high-quality environment with the ability to problem solve, identify and resolve the situation

  • Effectively communicate both verbally and written in English, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Bilingual a plus.

  • Excellent organization and time management skills

  • Outstanding interpersonal skills required

  • Excellent listening skills required

  • Must be able to communicate verbally and in writing in English

  • Knowledge in preparing and understanding complex reports

  • Ability to access and accurately input information using moderately complex computer systems

  • Provide hands on support to front desk, bell staff and concierge during peak business times

  • Remain calm and professional under stress

  • Maintain a positive attitude

  • Ability to handle conflict and confrontation

  • Ability to work with little or no supervision

  • Be able to make decisions, possess good judgment

  • Valid driver's license and clean driving record to be checked through insurance

  • Available to work flexible schedule, including nights, early mornings, weekends and holidays


WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS



  • Regularly work indoors in the lobby, front office and administrative areas

  • Work outdoors often with adverse conditions with exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces.

  • Must be able to lift, push, and pull a minimum of 50 lbs

  • Must be able to stand/walk 8 hours per day

  • Driving the Gant van in varying weather conditions including snow, ice and rain.

  • Must be adaptable and flexible

  • Ability to multi-task


TOOLS AND EQUIPMENT:



  • Fax/copy machine

  • Computer and printer

  • Communication radio

  • Bell carts and other standard hotel guest service equipment

  • Gant vans


- Banquet Server


- Cashier/Barista


- Director of Engineering


- Front Desk Agent


- Head Chef


- Line Cook I, II, or III


- Pool Attendant


- Public Area Attendant


- Reservation Agent


Hiring bonus for some positions.


EOE


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Location: Aspen, CO, US

Posted Date: 7/11/2021
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The Gant

Posted

July 11, 2021
UID: 5NBQMwMJqEACRU0GDxzsS77miK0BfW

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