Property Manager (Fish Hoek / Noordhoek)

Our client is seeking a dynamic and detail-oriented Property Manager to oversee the management and maintenance of their luxury holiday accommodations based in Cape Town. The Property Manager will play a crucial role in ensuring that their properties are in perfect condition for guests, managing staff, and driving operational excellence. Responsibilities: Property Management: Ensure that all accommodations are maintained to the highest standards of cleanliness, safety, and functionality. Conduct regular inspections of properties to identify maintenance needs, cleanliness issues, and safety hazards. Coordinate repairs, maintenance, and renovations as needed to ensure the ongoing upkeep of properties. Manage relationships with vendors, contractors, and service providers to ensure timely and cost-effective maintenance solutions. Staff Management: Recruit, train, and supervise a team of housekeeping staff, maintenance technicians, and other personnel as required. Provide ongoing coaching, feedback, and support to staff to ensure high performance and job satisfaction. Schedule staff effectively to ensure adequate coverage for property operations and guest needs. Guest Experience: Respond promptly to guest inquiries, requests, and concerns to ensure exceptional customer service. Address guest complaints and issues promptly and effectively, striving to exceed guest expectations. Monitor guest feedback and reviews to identify areas for improvement and implement corrective actions as needed. Financial Management: Develop and manage budgets for property maintenance, repairs, and operating expenses. Monitor expenses and revenue streams to ensure profitability and cost-effectiveness. Implement strategies to optimize property revenue and occupancy rates. Team Leadership: Motivate and inspire team members to achieve excellence in their roles. Foster a positive and collaborative work environment where teamwork and communication are valued. Lead by example, demonstrating professionalism, integrity, and a commitment to excellence. Key Skills: Keen attention to detail and a commitment to quality. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to motivate and inspire a team. Hands-on approach with a willingness to pitch in as needed. Ability to prioritize and multitask in a fast-paced environment. Qualifications: Educational Qualifications: High school diploma or equivalent required; additional education in hospitality, property management, or related field preferred. Experience: Minimum of 3 years of experience in property management, hospitality management, or a related field. Leadership Experience: Demonstrated experience managing and leading teams. Technical Skills: Proficiency in property management software and Microsoft Office suite. Handy Skills: Ability to perform basic maintenance and repairs preferred.

Location: Fish Hoek, ZA

Posted Date: 4/14/2024